Privacy & Cookies

Protecting Your Privacy
Kevin Parsons Limited, Trading as TKstairs.com

1. Introduction
2. When do we collect personal data?
   We collect your personal data when you visit this website through:
   

3. What sort of personal data do we collect?
4. How and why do we use your personal data?
5. How long do we keep your personal data?
6. Who do we share your personal data with?
7. Your rights over personal data
8. Cookies:
   What are cookies?
   Cookies on this website:
   How we use cookies?
   Blocking cookies:
   Deleting Cookies
9. Further Questions?

1. Introduction

We take our responsibility to protect your personal data seriously, this privacy policy sets out how Kevin Parsons Limited uses and protects any information that you give when you use this website or have interactions with us, the types of personal data we may collect about you when you interact with us and how we store and handle that data to keep it safe.

We hope the following information will answer any questions you have, if not please feel free to contact us.

Please note; it is likely that we’ll need to update this privacy notice occasionally, we recommend you check back from time to time.

2. When do we collect personal data?

We collect your personal data when you visit this website through:

• When you enquire about a product on our website using a contact form
• When you order a product on our website
• When you create an account with us
• When you telephone us with an enquiry
• When you engage with us on social media
• When you contact us by any means with queries, complaints etc.
• CCTV data when you enter our business premises
• When you enquire with us through eBay
• When you email us an enquiry to any of our incoming email addresses
• When you sign up to email marketing
• Call logs, when you called us, and duration of calls.
• IP address when you visit our website
• Browser and directional data when you visit our website

3. What sort of personal data do we collect?

• When you place an order with us we collect, your name, company name, phone number(s) billing/delivery address.
• When you enquire with us about a product we collect, your name, email address, phone number(s) and delivery address (if you provide it) such as if you require an accurate lead time based on your location.
• If you have a web account with us, we’ll also keep an encrypted record of your password.
• Details of interactions either through phone or in person; for example, we may keep written notes of any comments, complaints or details of what you were interested in, in the form of internal notes.

4. How and why do we use your personal data?

When you order a product from us we use your personal data to:

- Process your order

• Contacting you to arrange delivery of your order
• Delivering products to you
• To respond to any queries, complaints, refund requests.
• SMS message you to let you know we have a message for you

When you place an enquiry with us we use your personal data to:

• Contacting with a quotation for product(s)
• To respond to any queries or complaints you may have
• SMS message you to let you know we have a message for you

Email marketing:

With your consent we will add you to our mailing list to keep you informed of any news or special offers relevant to you by email.

You are free to opt out of this anytime.

5. How long do we keep your personal data?

When we collect and process your personal data, we keep it only for as long as necessary for the purpose for which it was collected.

For Orders:

For items ordered from us we keep your personal data for 10 years which is in line with our warranty period on our products as well as meeting our other legal obligations.

For Enquiries:

We will delete your personal data two years after our last correspondence, so if you enquired about a staircase or stair parts, we will delete all records of our correspondence two years after the last communication between us.

6. Who do we share your personal data with?

We sometimes share your personal data with trusted third parties, for example, delivery couriers.

We never share your personal details with anyone unless it is required in order for us to for fill our obligation to process and deliver your order and we only share with them the data they require to for fill their role and we work closely with them to ensure that your privacy is respected and protected at all times.

7. Your rights over personal data

From the 25th of May 2018 your rights over access to personal data stored by businesses changes because of the new EU data rules known as GDPR.

This mean you’re entitled to:

• Access the personal data we hold about you, free of charge
• Correct any incorrect or out of date or incomplete data
• Withdraw consent for us to store personal data (within the constraints of the law) to be “forgotten”
• That we stop using your data for marketing

If you wish to know what data we store on your or wish to have your personal data removed from our systems, please contact us either by

Write to us:

Data Protection Officer
Kevin Parsons Limited (TKstairs)
Unit 5 Tokenspire business park
Woodmansey, Beverley, HU17 0TB

Email us:

[email protected]

8. Cookies:

Further Questions?

If you have any further questions, please do not hesitate to contact us, either by:

Write to us:

Data Protection Officer
Kevin Parsons Limited (TKstairs)
Unit 5 Tokenspire business park
Woodmansey, Beverley, HU17 0TB

Email us:

[email protected]